Informativa sulla privacy

Last updated: May 23, 2026

Arc Vault operates this store and website, including all related information, content, features, tools, products and Services, to provide you, the customer, with a personalised shopping experience (the "Services"). Arc Vault is Powered by Shopify, enabling us to deliver the Services to you. This privacy policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our terms of service and this privacy policy, this privacy policy prevails with respect to the collection, processing and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing the Services, you acknowledge that you have read and understand the collection, use and disclosure of your information as described in this privacy policy.

Personal information we collect or process

When we use the term "personal information", we mean information that identifies you or another person, or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot be linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, delivery address, phone number and email address.
  • Financial information including credit card, debit card and financial account numbers, payment card information, transaction data, payment method, payment confirmation and other payment details.
  • Account details including your username, password, security questions, preferences and settings.
  • Transaction data including items you view, add to your cart, add to your wishlist, purchase, return, exchange or cancel, and your previous transactions.
  • Communications with us including information you include in your communications, for example when submitting a customer support request.
  • Device data including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information including information about your interaction with the Services, including how and when you interact with or navigate through the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Providing, customising and improving the Services, including processing your payments, fulfilling your orders, remembering your preferences, sending account notifications, processing returns and exchanges, creating and managing your account, arranging shipping, enabling you to post reviews, and creating a personalised shopping experience.
  • Marketing and advertising, including sending marketing, advertising and promotional messages by email, SMS or post, and showing you online advertisements for products or Services on other websites.
  • Security and fraud prevention, including verifying your account, providing a secure payment and shopping experience, and detecting, investigating or taking action against potentially fraudulent, illegal or malicious activities.
  • Communicating with you, including providing customer support and maintaining our business relationship with you.
  • Legal reasons, including complying with applicable law or responding to valid legal processes.

How we disclose personal information

In certain circumstances, we may share your personal information with third parties for legitimate purposes, including:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fullfilment and shipping).
  • With business and marketing partners to deliver marketing services and advertise to you.
  • When you instruct, request or otherwise consent to us sharing certain information with third parties.
  • With our affiliates or otherwise within our group of companies.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit through the Services will be sent to and shared with Shopify, as well as third parties who may be located in countries other than where you reside. For more information about how Shopify uses your personal information and any rights you may have, please visit the Shopify Customer Privacy Policy. You may also exercise certain rights via the Shopify Privacy Portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Information you provide in public or semi-public places, including on third-party social network platforms, may also be viewed by other users without restriction.

Children's data

The Services are not intended for use by children and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request deletion.

Security and retention of your information

Please be aware that no security measure is perfect or impenetrable and we cannot guarantee "perfect security". How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right of access/knowledge
  • Right to deletion
  • Right to correction
  • Right to portability
  • Right to manage communication preferences

If you live in the UK or European Economic Area (EEA), you may additionally have the right to object to or restrict processing, and to withdraw consent.

You may exercise any of these rights where indicated in the Services or by contacting us using the details below. For more information about rights relating to Shopify-processed data, visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you live in the EEA, you may also lodge a complaint with your local data protection authority. A list of EEA supervisory authorities can be found here.

International transfers

We may transfer, store and process your personal information outside the country where you reside. Where we transfer personal information outside the EEA or UK, we rely on recognised transfer mechanisms such as the European Commission's standard contractual clauses.

Changes to this privacy policy

We may update this privacy policy from time to time. We will post the revised policy on this website and update the "Last updated" date.

Contact

If you have questions about our privacy practices or this privacy policy, or wish to exercise any of your rights, please email us at support@arcvault.store or write to us at: Calle de Juan Bravo 62, Salamanca, 28006 Madrid, Spain.