Frequently Asked Questions

Shipping

How long does delivery take?
Orders are typically delivered within 5–10 business days within Europe. Delivery times may vary depending on your location.

Do you ship internationally?
Yes, we ship to most countries within the EU. Shipping costs and times vary by destination.

How can I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking link.

Returns & Refunds

What is your return policy?
You have 14 days from the date of delivery to return your order. Items must be unused and in their original packaging.

How do I start a return?
Contact us at support@arcvault.store and we'll guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive the returned item.

Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Is my payment information secure?
Yes, all transactions are encrypted and processed securely. We never store your payment details.

Orders

Can I change or cancel my order?
If you need to make changes, please contact us within 24 hours of placing your order at support@arcvault.store.

I received a wrong or damaged item, what now?
We're sorry to hear that! Contact us at support@arcvault.store with your order number and a photo, and we'll make it right.

Contact

How can I reach you?
You can reach us via our Contact page or directly at support@arcvault.store. Average response time: within 24 hours, Mon – Fri.